Refund Policy

100% Money-Back Guarantee

At Ecom Ace, we stand fully behind our program. If you implement everything we teach you and still don't make a single sale within 60 days of enrollment, we will refund your payment in full.

This guarantee exists because we are confident in the system. It is also conditional for the same reason: results require execution, and we can only stand behind outcomes when our framework has genuinely been followed.

Please note: We do not guarantee profits, revenue, or a specific level of business success. Results depend on many factors outside our control, including your product selection, ad performance, market conditions, execution quality, and effort invested. The guarantee covers the specific scenario where you have done everything correctly and still have zero sales after 60 days.

Eligibility

To be eligible for a full refund, all of the following conditions must be met within 60 days of your purchase date:

1. You must have completed all core modules and sessions relevant to your program tier.
2. You must have implemented the steps exactly as taught, including: product research and selection using our framework, store/website creation and setup as instructed, ad campaign launch with a minimum of 3 days of active spend, and testing at least 5 products using Meta/digital ads following our creatives and media buying SOPs.
3. You must not have received any sales or confirmed orders during the 60-day period.
4. You must provide verifiable proof of implementation, including: screenshots of your ad manager showing campaign activity, spend, and dates; screenshot or recording of your live store; screenshots showing module/session completion; and ad creatives used with evidence they follow Ecom Ace frameworks.
5. You must submit a written explanation of at least 200 words detailing what you did, what you tested, and why you believe the system did not work for you.

Incomplete submissions, missing evidence, or requests submitted after the 60-day window will not be considered.

How to Request a Refund

Email your refund request to support@ecomace.in within 60 days of your purchase date. Your email must include:

• Your full name and the email address used at enrollment
• Your payment receipt or transaction ID
• All supporting evidence listed above
• Your written explanation

Our team will review your request within 7 business days. If any information is missing, you will be given 5 additional business days to provide it before the request is closed.

Review and Decision

Refund requests are not automatic. Each submission is reviewed carefully. If you have genuinely completed the program, followed the framework correctly, and have zero sales to show for it, your refund will be approved in full.

Your request will be rejected if:

• You have not completed the required modules or sessions
• You did not follow the program as taught
• Your proof of implementation is incomplete or inconsistent
• You violated our Terms and Conditions (e.g., sharing program access, initiating a chargeback)
• You have received any confirmed sales or orders during the period

If you believe your refund request has been unfairly rejected, you may escalate the matter through the arbitration process outlined in our Terms and Conditions. Ecom Ace will not oppose such escalation for legitimate refund disputes.

Terms

• The guarantee applies only to clients who have fully participated and followed the outlined steps.
• Requests submitted after the 60-day window are not eligible under any circumstances.
• Approved refunds are processed within 7–10 business days.
• Payment gateway or processing fees are non-refundable.
• Ad spend, platform fees, tool subscriptions, inventory costs, and any other operational expenses incurred while implementing the program are not covered by this guarantee and are non-reimbursable under any circumstances. Ecom Ace is not responsible for ad account performance, platform policy changes, or financial losses arising from advertising activities.
• This policy applies to all three program tiers, subject to the implementation requirements relevant to each.

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