Refund policy

Return & Refund Policy

Ivory Lane

At Ivory Lane, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns only under the following conditions:

  • The product received is damaged, defective, or incorrect.
  • The return request is raised within 48 hours of delivery.
  • The product must be unused and in its original packaging.

To request a return, customers must provide:

  • Order Number
  • Clear photos/videos of the product received
  • Reason for return

Return requests without proper proof may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or mishandling
  • Used products
  • Items returned without original packaging
  • Products purchased during special sale or clearance offers

Refunds

Once the returned product is received and inspected, the refund will be processed.

Refunds are issued:

  • To the original payment method for prepaid orders
  • Via bank transfer/UPI for Cash on Delivery (COD) orders

Refund processing time:

  • Typically within 5–7 business days after approval

Cancellation Policy

  • Orders can only be cancelled before they are shipped.
  • Once shipped, cancellation requests will not be accepted.

Damaged or Wrong Product

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery with proper photos/videos for verification.

We will arrange a replacement or refund after review.